This information notice is provided pursuant to Article 13 of EU Regulation 2016/679 (GDPR) and Italian Legislative Decree 196/2003 as amended by Legislative Decree 101/2018, to users who interact with the web services of Maison San Carlo.
1. Data Controller
Maison San Carlo
Galleria Umberto I, 50 – 80132 Naples (NA), Italy
Email: info@maisonsancarlo.it
Phone: +39 081 551 1234
WhatsApp: +39 350 575 8191
2. Categories of data collected
This website collects the following categories of personal data:
- Browsing data: IP address, browser type, operating system, pages visited, access times. This data is automatically collected by the website's IT systems and is necessary for the proper functioning of the service.
- Data voluntarily provided by the user: first name, last name, email address, phone number, stay dates and other information entered in the contact or booking forms on the website.
- Communication data: messages sent via WhatsApp, email or contact forms.
3. Purposes and legal basis of processing
3.1 Handling booking and contact requests
Data provided through the website forms or via WhatsApp is processed in order to respond to requests for information and manage bookings. The legal basis is the performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR).
3.2 Legal obligations
Data may be processed to comply with legal, tax and administrative obligations (Art. 6(1)(c) GDPR), including communications to public security authorities required by tourism accommodation regulations.
3.3 Legitimate interest
Browsing data is processed to ensure the security of the website and prevent abuse (Art. 6(1)(f) GDPR).
3.4 Promotional communications (with consent)
Subject to explicit consent, data may be used to send promotional communications about offers and news from Maison San Carlo. Consent may be withdrawn at any time.
4. Processing methods and retention
Data is processed using electronic and paper tools, adopting appropriate security measures to prevent unauthorised access, loss or disclosure. Data is retained only for the time strictly necessary for the purposes for which it was collected:
- Booking data: 10 years (tax obligation)
- Contact data without booking: 24 months
- Browsing data: 12 months
5. Communication and disclosure of data
Personal data is not sold or transferred to third parties for commercial purposes. It may be shared with:
- Technical service providers (hosting, email) acting as data processors
- Public authorities in the cases provided for by law (e.g. guest registration)
- Booking platforms (Booking.com, Airbnb, etc.) within the limits necessary for managing the booking
6. Data transfer outside the EU
Some of the services used (e.g. Google, Meta/WhatsApp) may transfer data outside the European Economic Area. In such cases, the transfer takes place in compliance with the safeguards provided for by the GDPR (adequacy decisions, Standard Contractual Clauses).
7. Rights of the data subject
As a data subject, you have the right to:
- Access – obtain confirmation of the processing and a copy of the data (Art. 15 GDPR)
- Rectification – correct inaccurate or incomplete data (Art. 16 GDPR)
- Erasure – request deletion of data ("right to be forgotten") (Art. 17 GDPR)
- Restriction – restrict processing in certain cases (Art. 18 GDPR)
- Portability – receive data in a structured format (Art. 20 GDPR)
- Objection – object to processing for legitimate reasons (Art. 21 GDPR)
- Withdrawal of consent – at any time, without affecting the lawfulness of the previous processing
To exercise your rights, please write to: info@maisonsancarlo.it or contact us via WhatsApp at +39 350 575 8191. We will reply within 30 days.
You also have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).
8. Cookies
The website uses technical cookies necessary for its operation. For detailed information please see our Cookie Policy.
9. Changes to this privacy policy
The Data Controller reserves the right to make changes to this information notice at any time. Changes will be published on this page with an updated date at the top of the document. Please consult it periodically.